We process all orders within 1–2 business days. Once shipped, delivery typically takes:

• United States — 5–8 business days

You'll receive a tracking number via email as soon as your order is on its way. If your order hasn't arrived within the estimated window, feel free to contact us at Marketing@obvade.com — we're happy to help.

Every EMMA MOLLY plush comes with a signature fragrance designed to match its personality and style. Here's a quick guide:

• Floral scents (Rose, Jasmine, Lavender) — perfect for a calming, romantic vibe; great for bedrooms

• Fruity scents (Strawberry, Peach, Mango) — fresh, playful, and energizing; ideal for desks or living spaces

• Woody & Fresh scents (Sandalwood, Fresh Linen, Ocean Breeze) — clean and grounding; wonderful for any space

Not sure? We recommend starting with Lavender for relaxation or Peach for a cheerful everyday companion. You can also check the scent description on each product page for more details.

The scent in each EMMA MOLLY plush is designed to last 15-20 weeks with normal daily use. To prolong the fragrance:

• Keep your plush away from direct sunlight and high heat

• Store it in a cool, dry place when not in use

• Gently squeeze or pat the plush to reactivate the scent

We're also working on scent-refresh sachets — stay tuned! In the meantime, a light spritz of your favorite linen spray or essential oil mist (from a distance) can help revive the aroma.

Absolutely. Safety is our top priority. All EMMA MOLLY products are made with:

• Skin-friendly plush fabric — ultra-soft, hypoallergenic, and tested to meet international safety standards (EN71, ASTM F963)

• Non-toxic, phthalate-free fragrances — our scents are microencapsulated within the fabric fibers, not sprayed on the surface

• Child-safe embroidery — no small removable parts, no plastic eyes that could detach

EMMA MOLLY plushies are suitable for ages 3 and up. For children under 3, we recommend adult supervision during playtime.

We recommend gentle surface cleaning to keep both your plush and its fragrance in great condition:

• Spot clean with a damp cloth and mild soap for small stains

• Hand wash in cold water if a deeper clean is needed — avoid rubbing the scented area vigorously

• Air dry only — do not machine dry, iron, or dry clean, as high heat may damage the fragrance and the plush fabric

• Do not machine wash — the agitation may reduce the scent longevity

With proper care, your EMMA MOLLY companion will stay soft, fresh, and fragrant for months to come.

We want you to love your EMMA MOLLY plush! If you're not completely satisfied, we offer:

• 30-day hassle-free returns — items must be unused, in original packaging with tags attached

• Free exchanges for any defective or damaged items — simply send us a photo and we'll arrange a replacement at no cost

• Scent didn't match expectations? — reach out to us within 14 days and we'll help you find a better fit

To start a return or exchange, email us at support@emmamolly.com with your order number. Refunds are processed within 5–7 business days after we receive the returned item.