1. Processing Time

All orders are processed within 1-2 business days (Monday through Friday, excluding U.S. federal holidays). Orders placed after 12:00 PM EST on Friday, or on weekends and holidays, will begin processing the following business day.

You'll receive an order confirmation email immediately after placing your order, and a shipping confirmation email with tracking information once your package is on its way.

2. Shipping Rates & Delivery Times

We ship to [the United States, Canada, United Kingdom, European Union, Australia, and select international destinations]. Shipping rates are calculated at checkout based on your location, package weight, and selected shipping method.

UNITED STATES:
Standard Shipping: 5-8 business days
Expedited Shipping: 2-3 business days

CANADA:
Standard International: 7-12 business days

UNITED KINGDOM & EUROPE:
Standard International: 7-14 business days

AUSTRALIA & NEW ZEALAND:
Standard International: 10-16 business days

REST OF WORLD:
Standard International: 10-20 business days

Delivery times are estimates and may vary due to customs processing, carrier delays, weather, or peak holiday volumes. We are not responsible for delays caused by the shipping carrier, but we'll do everything we can to help if your package is running late.

3. Free Shipping

We offer free standard shipping on all U.S. orders over [$XX]. For international orders, free shipping thresholds vary by region and will be displayed at checkout when available.

4. Order Tracking

Once your order ships, you'll receive a confirmation email containing your tracking number and a link to track your package. Please allow up to 24 hours for the tracking information to update.

If your tracking shows delivery but you haven't received your package:

1. Check with neighbors, building manager, or mailroom
2. Look around your delivery area — carriers sometimes leave packages in unexpected places
3. Contact the carrier directly with your tracking number
4. If still unresolved after 48 hours, email us at [support@emmamolly.com]

5. International Shipping

International orders may be subject to customs duties, taxes, or import fees levied by the destination country. These charges are the responsibility of the recipient and are not included in the item price or shipping cost at checkout. We cannot predict or control these charges — please check with your local customs office before ordering. Customs processing may also extend delivery times beyond our standard estimates.

6. Lost or Stolen Packages

EMMA MOLLY is not responsible for packages lost or stolen after the carrier confirms delivery. However, if your package shows as delivered but you can't locate it, please contact us within 5 days of the marked delivery date. We'll work with you and the carrier to find a resolution, which may include filing a claim or sending a replacement at our discretion.

7. Incorrect Shipping Address

Please double-check your shipping address before placing your order. If you notice an error, email us immediately at [support@emmamolly.com]. We can update your address if your order hasn't yet been processed — but once shipped, we're unable to redirect it. If a package is returned due to an incorrect address, we'll contact you to arrange re-shipment. Additional shipping charges may apply.

8. Holiday & Peak Season Shipping

During peak shopping seasons (November-December, Valentine's Day, Mother's Day), processing and delivery times may be longer than usual. We'll post holiday order cutoff dates on our homepage and in the cart prior to checkout. To ensure delivery by a specific date, we recommend ordering at least 2 weeks in advance during peak periods.